Acceptable Use Policy (AUP)

Last updated: 17th Sep 2025

This Acceptable Use Policy ("Policy") sets out the rules for using SmileOS and SmileSearch services (the "Services"). By accessing or using the Services, you agree to comply with this Policy.

1. Prohibited Uses

1.1 You must not use the Services in any way that:

(a) Violates any applicable laws, regulations, or professional standards.

(b) Infringes the rights of others, including intellectual property, privacy, and confidentiality rights.

(c) Harasses, abuses, threatens, or discriminates against any person or group.

2. Content Restrictions

2.1 You must not upload, publish, or transmit any content that:

(a) Is false, misleading, deceptive, defamatory, obscene, or offensive.

(b) Promotes illegal or harmful activity.

(c) Contains viruses, malware, or malicious code.

(d) Breaches AHPRA or TGA advertising standards.

(e) Uses SmileOS AI outputs in a way that misleads patients or creates false claims about dental treatments or outcomes.

3. Technical Restrictions

3.1 You must not:

(a) Attempt to gain unauthorised access to any systems, accounts, or networks connected to the Services.

(b) Probe, scan, or test the vulnerability of the Services without prior written consent.

(c) Use automated scripts, bots, scrapers, or data mining tools to extract data from SmileOS or SmileSearch.

(d) Interfere with or disrupt the integrity, availability, or performance of the Services.

4. Communications and Marketing

4.1 You must not use the Services to:

(a) Send spam, unsolicited communications, or bulk marketing messages.

(b) Engage in fraudulent or deceptive marketing practices.

(c) Misrepresent your identity, credentials, or association with any organisation.

5. Enforcement

5.1 SmileOS reserves the right to:

(a) Investigate suspected violations of this Policy.

(b) Suspend or terminate accounts found to be in breach.

(c) Remove or disable access to content that violates this Policy.

(d) Report unlawful conduct to relevant authorities.

6. Changes to this Policy

6.1 SmileOS may update this Policy from time to time. Continued use of the Services after updates constitutes acceptance of the revised Policy.

7. Contact

Questions or concerns about this Policy should be directed to:

SmileOS Pty Ltd

Email: hello@smilesearch.com.au